Here is additional information to help answer your questions
Yes, MyHealthLink is a secure web site that uses only encrypted connections, which prevents unauthorized persons from accessing your health information. Your email and your portal account information will remain confidential and will not be shared with any third parties.
The portal does not include your complete medical record. It provides some information from any visit to a Northside facility since Oct. 1, 2014. This may include lab results, radiology results, recent vital signs and medications prescribed at discharge.
You have secure, free online access to some of your health information. By having it available for your caregivers, you are likely to save time at medical visits or when a consultation is needed.
RelayHealth Customer Support will be able to assist you. They can be reached at 1-866-RELAY-ME, 1-866-735-2963.
Please contact Northside Hospital Medical Records.
You can withdraw access to MyHealthLink by following the procedure posted on the portal. Withdrawal will be immediate and your account will be deactivated.
You can access MyHealthLink through the following web address: www.northside.com/myHealthLink
Your email and your portal account information will remain confidential and will not be shared with any third parties. You have the ability to manage the providers (physicians or hospitals) that you want to have access to your information within your account.
Your provider will continue to communicate with you regarding your test results or follow-up care as they have previously.
You should contact your physician (primary care or follow-up) with any questions specific to your test results. If you do not have a primary care physician, contact our Physician Referral team at (404) 845-5555 and we will assist in finding a provider to meet your needs.
RelayHealth Customer Support can assist you with your login or password. You can reach support at 1-866-RELAY-ME (1-866-735-2963).