Northside physician ratings are independently validated based on real provider performance. Northside Hospital partners with Press Ganey, a patient experience company in South Bend, Indiana.
Press Ganey has been the industry’s recognized leader in improving patient experience for more than 30 years. Press Ganey works with more than 60 percent of all US hospitals and more than 26,000 health care facilities.
The Northside system uses Press Ganey insights to improve quality, safety and overall patient experience.
Northside physician ratings are calculated based on every score confidentially reported by Northside patients to Press Ganey. Surveys are sent through the mail or emailed within a few weeks of appointments. Ratings are expressed as a number from 0 to 5, with 5 being the highest rating. The transparency surveys gather information about a visit and its touch points throughout the journey, which encompass a patient experience. Patients score their visits so that we continually can improve the Northside patient experience.
Among other questions, the survey specifically asks five questions about the clinician. Patients share their level of satisfaction using a 0-to-5 scale. That helps Northside make the experience as comfortable, professional and compassionate as possible.
The questions address these topics:
Star ratings are available for providers with at least 30 surveys returned by their patients. From those surveys, the mean score for each question contributes to the overall score. That is displayed through a star rating based on the same 0-to-5 scale used in the questions.
At Northside Hospital, you can look to us for transparency and informed choices. That’s why patients can search for providers based on how previous Northside patients rated their experience throughout our high-quality service lines, including maternity, heart, cancer, orthopedics and more.