Visiting Hours & Policies

Northside Hospital Visitation Guidelines

Updated 5/22/2023

Northside Hospital has established visitation guidelines that consider patient, public health and staff safety, as well as the emotional and care needs of patients and their families who are separated while facing illness or life events. Northside reserves the right to reduce visitation access at any time based on public health and safety concerns.

Visitor Policy

  • All visitors must be age 16 or older. There will be no first time admittance after 8 pm.
  • One visitor will be allowed for Emergency Department patients. The visitor may change during the duration of the visit.
  • Labor & Delivery, Mother-Baby and High Risk Perinatal patients are allowed three support people (includes doulas) of the mother's choosing at any given time. Only children of the patient are allowed to visit. All other visitors must be at least 16. Overnight: Only one adult will be allowed to stay in the night in Mother-Baby and HRP. Children are not allowed to stay overnight.
  • Special Care Nurseries will permit two caregivers to visit their infant in the NICU. 
  • Patients undergoing outpatient surgery or procedures are allowed two visitors in the waiting room.
  • One care partner will be allowed for Northside Hospital Cancer Institute office visits (consults, exams). Infusion center visitors will be allowed only on exception.
  • Exceptions may be made for patients receiving end-of-life care, rapid decline in condition, emergency care, behavioral health concerns or other unique patient conditions.

No Patient Left Alone Act - PDF

Visitor Screening Guidelines and Requirements

Northside recommends that visitors wear face masks in our facilities, even if you’ve been vaccinated against COVID-19. Masks are available at hospital entrances and nursing stations.

COVID-19 spread prevention:
  • If you are displaying any symptoms of COVID-19, do not visit patients.
  • If you have tested positive for COVID-19 or have been exposed to someone who tested positive, Northside recommends you wait at least 10 days before visiting a patient.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Wash your hands often with soap and warm water for 20 seconds, especially after touching tissues with secretions after coughing or sneezing.
Visitors of patients with COVID-19 must report to the unit nursing station before entering the patient room for information on additional protection measures.

Infection control and prevention measures are always a priority at Northside Hospital. Our Infection Control specialists and clinical leadership have a coordinated and comprehensive plan to handle infectious disease patients, adhering to the CDC’s recommendations and guidelines for prevention, surveillance and treatment.

For more information about COVID-19, prevention and symptoms, please visit the following resources: Centers for Disease Control and Prevention and the  Georgia Department of Public Health.

Calling a Patient

To give patients an opportunity to rest, patients cannot receive incoming calls between 10 p.m. and 7 a.m.

For all patients, except the new Atlanta patient tower: call 404-459-1 + the patient’s room number.

For patients in the new Atlanta patient tower: call 404-780-patient's room number.

For all patients: call 770-224-1411 and follow automated instructions.

For all patients: call 678-312-6800 and the operator will connect you to the patient's room.

For all patients: call 770-844-4000, then enter 5 + patient’s room number.

For all patients: call 678-312-1000 and the operator will connect you to the patient's room.

Mail Delivery

Patient mail is delivered daily, Monday through Friday. Please be sure to include your return address.

Northside Hospital Atlanta
C/O Patient Name and Room Number (if known)
1000 Johnson Ferry Road
Atlanta, GA 30342

Northside Hospital Cherokee
C/O Patient Name and Room Number (if known)
450 Northside Cherokee Blvd.
Canton, GA 30115

Northside Hospital Duluth
C/O Patient Name and Room Number (if known)
3620 Howell Ferry Road NW
Duluth, GA 30096

Northside Hospital Forsyth
C/O Patient Name and Room Number (if known)
1200 Northside Forsyth Drive
Cumming, GA 30041

Northside Hospital Gwinnett
C/O Patient Name and Room Number (if known)
1000 Medical Center Blvd.
Lawrenceville, GA 30046